On-line Order Information

When your confirmation of order is received, this is to indicate we have received your order. It does not confirm that a contract exists between us. Acceptance of your order, hence a contract will be upon us sending you an invoice. This term is to protect us in case we have inadvertently made a mistake in pricing, models have been superseded or similar situations. In the case of a Ordering on-line from Cuthbertson Laird Group.change of price you will always be contacted to ensure that price is acceptable.

DELIVERY INFORMATION:

Getting your order to you swiftly and safely is of the utmost importance to us. That’s why we entrust our deliveries to carefully selected couriers. Delivery will normally be through TNT. A full postal address, including Post Code, must be provided along with a contact name and telephone number. We cannot deliver to PO boxes. This is a ‘signed for service’ for security and delivery can be up to 6pm.

DELIVERY CHARGES:

The Standard Next Day Service is charged at £5 (excl VAT) for UK Mainland (with exceptions).

  • Northern Ireland: Carriage is charged at £20. Delivery is 3 - 5 days.
  • Highlands & Islands: Carriage is £25. Delivery is 3 - 5 days.
  • Customers from Jersey & Guernsey please telephone 0113 2351356 for delivery options.
  • Over-size items may be subject to an extra surcharge. Please ring for prices.

Delivery times are for guidance only and are not guaranteed. Customers outside the UK should contact us for shipping costs.

ORDERS:

All orders received through our Online Shop are processed and subject to stock availability and security checks, despatched the day of receiving the order. Orders must be received before 1:30 pm Monday to Thursday and 11:00pm Friday. Any orders received after these times will be despatched the following working day.
Please allow an extra 24 hrs if a Calibration Certificate has been ordered.

OUT OF STOCK ITEMS:

If your order is not in stock, we will back order for you. You will be e-mailed with an expected delivery Product temporarily out of stock.date and the option to cancel if you do not wish to wait. We do not charge for orders until they are ready to ship.

CARD SECURITY:

We do not hold your card details on our website. All card details are processed by our Payment Gateway Company, SagePay. If a card fails security checks, we can advise but cannot offer details, you would need to contact your Card issuing Bank.

TAX CHARGES:

VAT is charged at the current rate.

RETURNS, CANCELLATIONS, MISSING, DAMAGED OR FAULTY ITEMS:

Contact our Leeds Office by clicking here in the first instance.